Familiar friends all know that SocialEpoch has focused on overseas WhatsApp marketing for many years. From the initial database marketing, to overseas owned channels, to the overseas social sales system, SocialEpoch has almost turned WhatsApp upside down. Below, we list some common WhatsApp marketing problems and SocialEpoch’s corresponding solutions. Let’s take a look at how we make WhatsApp marketing simple.
01 WhatsApp account service
specific questions: WhatsApp account is the basis. In recent months, many people have found that it is becoming more and more difficult to register a WhatsApp account and the account suspension rate is getting higher and higher. Whether it is registration, account warming, or unblocking, it will cost the company a lot of manpower, material and financial resources. In the early stage of operation, the company's investment cost is too high and the time is too long, which will also affect the energy of members and the overall progress, especially in the current peak business season.
solution: SocialEpoch launches account registration, account warming, and unblocking full-process services. Enterprises can reduce time, energy, and cost investment from all stages of account preparation. They do not need to grapple with various difficulties in the account registration process from scratch, and use the account as soon as possible.
Click here for details:Be careful, another wave of account suspension is underway. How is your WhatsApp account?
02 WhatsApp multi-account access
specific questions: The number of official WhatsApp logins is limited. For marketers with multiple accounts, using multiple devices is not only cost-prohibitive, heavy to carry, but also very inconvenient for customer communication.
solution: The SocialEpochWhatsApp marketing system supports mobile phones, computers, Windows systems, Mac and other devices. Different accounts are designed to be isolated and do not affect each other. Users do not need to carry multiple heavy devices, which can save time and cost for enterprises and improve customer communication efficiency.
03 WhatsAppbulk messaging service
specific questions: One-on-one messaging is only suitable for refined communication scenarios. In most situations, such as account development, initial communication with customer service, database marketing screening of potential customers, recall of old customers, etc., bulk messaging marketing is required. If operations are run manually one by one, it will not only be inefficient for the enterprise, but also error-prone.
solution: The WhatsApp marketing system independently developed by SocialEpoch has a variety of bulk messaging marketing forms. For enterprises, bulk messaging can be used to communicate with customers in batches. The content of bulk messaging materials is diversified and has few restrictions, making it easier to carry out customer interactions in a timely manner. It can also be combined with customer portrait tags for personalized bulk messaging marketing to help customers achieve content marketing for thousands of people.
04 WhatsApp automatic translation
specific questions: During the WhatsApp communication process with customers, it is inevitable that they will encounter language barriers and do not understand some words. If customer messages are copied to other translation tools for translation and then copied back, the whole process is very cumbersome and time-consuming.
solution: The SalesEpoch system has an automatic translation function, which can automatically translate while talking, and supports automatic translation of sent content, making it easy to send messages efficiently.
05 WhatsApp quick reply library
specific questions: In many customer communication situations, the content and words used in customer replies are the same. If you edit standard answers one by one for similar customer questions, it will be a waste of time and energy for communicators. Problems such as customer service scenarios are very common.
solution: The SocialEpoch system has added a quick reply library function, supporting client and backend import, grouping, and adding image files and other needs. Avoid repeated editing of the same problem, and you can send and efficiently reply to customer data with one click.
06 WhatsApp automatic reply
specific questions: In addition to quick replies, there is also a strong demand for automatic replies based on customer needs. For example, responding to customer questions in a timely manner during non-business hours, giving brief introductions to customers based on keywords, etc. can improve customer satisfaction, try to retain customers, avoid waste of resources, and save communication staff energy.
solution: The SocialEpochWhatsApp system has an automatic smart reply function. Users can set keywords and corresponding phrases in the background. When the keywords are triggered during customer communication, they can automatically reply. The automatic smart reply function can also be turned on and off at any time for flexible operation.
07 WhatsApp diversion function
specific questions: In addition to multi-account access, offloading is also a method to reduce the risk of account suspension. In many scenarios, using one account to receive and reply to customers can easily result in being unable to receive customers in a short period of time, resulting in low customer communication efficiency, and the account also has high risks in risk control.
solution: Fenliubao is one of SocialEpoch's tools for WhatsApp account risk reduction. The basic version is free to use. It mainly adds customers to different accounts through a link or QR code. It does not affect the customer communication experience from the client side, and reduces the risk of account suspension from the enterprise side. There will be no traffic failure during account suspension. It can also reduce the reception pressure of each account and truly achieve the diversion effect.
The free version is available by clicking here:SocialEpoch diversion treasure free version
08 WhatsApp group diversion
specific questions: Adding friends to a personal account requires diversion, and the same goes for group traffic to add customers. Just as the group activity code function is needed when doing WeChat marketing in China, the group activity code is also strictly needed when doing overseas WhatsApp group marketing.
solution: Jiaqunbao is a live code tool for overseas WhatsApp group marketing. Through a QR code or link, customers can be diverted to different groups to avoid problems such as failure to divert traffic during group risk control. Moreover, the basic version of Jiaqunbao is also free to use:SocialEpoch adds Qunbao live code free tool
09 Account chat information backup
specific questions: In customer communication, it is very important to save the communication information. Loss of chat information may affect the entire transaction progress. If there is a risk control account suspension or resignation and inheritance, basically all communication content will be lost, causing a lot of trouble for subsequent communication with customers.
solution: The chat message backup function allows you to save WhatsApp communication messages in the background. If you accidentally delete them, you can retrieve the messages in the background as soon as possible. In situations such as account suspension, failure to log in, resignation and succession, etc., previous communication information can also be found to facilitate communication and collaboration among business personnel.
10 Customer data desensitization
specific questions: Customer data is an important life asset for business personnel and enterprises. Once leaked, customers will have a bad experience after being disturbed, and may also lose transaction opportunities. The company and employees themselves will also lose an important data asset, affecting transaction conversion.
solution: Customer data desensitization hides some customer data on the front-end interface. For business personnel, it not only facilitates customer communication, but also does not have to worry about customer data loss.
11 Customer data retention
specific questions: In addition to desensitizing customer data, data preservation is also a necessity. Customer WhatsApp communication can be carried out through the official ecosystem, but in situations such as account suspension, customer data will be lost.
solution: The SalesEpoch system is also a WhatsApp SCRM system. The CRM based on Social naturally has the most basic customer data retention function, and also supports the export of customer data in the background.
