Competition in overseas markets is too fierce, and customer resources are a top priority for enterprises. Businesses have always faced the problem of losing customer data. SalesEpoch WhatsApp SCRM, as a comprehensive customer management tool for overseas WhatsApp, has developed a series of functions to help enterprises solve this problem.
1. Powerful data retention, comprehensive protection of customer resources
Whether it is a new potential customer or an old customer with whom we have cooperated for a long time, the customer data contact information can be safely stored in the backend. Enterprises do not need to worry about data loss, and SalesEpoch also has a one-click export and import function, which is very simple to operate.
If you encounter an emergency such as a WhatsApp account being blocked, SalesEpoch can easily handle it. The system will automatically save important data such as all chat records with customers before account suspension and basic customer data in the background, and can also transfer them to new accounts to ensure that the company will not lose important customer resources because the account is suspended.
Similarly, if there is employee resignation or transfer in the enterprise, customer-related data, such as customer follow-up status, customer special requirements, etc., can be completely transferred to the colleagues who take over, and there will be no interruption of customer data due to personnel changes.
The conversation archiving function can save in detail every word and expression that customers say to the company on WhatsApp. Based on this rich chat information, companies can continuously improve customer portraits and gain a deeper understanding of customers' needs, daily consumption habits, and their emotional tendencies.
Take a cross-border e-commerce company that specializes in beauty products. By analyzing customers' discussions on product ingredients, efficacy, and packaging styles in chats, they constantly adjust their product recommendation strategies to achieve precise marketing, and the conversion rate of customers' purchases has also improved a lot.
2. Accurately understand customers and retain them with personalized services
SalesEpoch WhatsApp SCRM can integrate customer’s chat history on WhatsApp, products purchased, questions asked, etc., to create a particularly detailed “portrait” of each customer.
Promote relevant product series based on customer needs, successfully avoiding the loss of customers due to failure to meet customer needs. By classifying and labeling customers so accurately, companies can better understand customers' needs and preferences, provide them with more personalized services, and customers will naturally be more willing to stay.
3. Efficient communication and timely response to stabilize customer relationships
Poor communication is also an important reason for customer churn. The intelligent communication automation function of SalesEpoch solves this problem systematically. For quick replies, you can set up a library of quick reply phrases in advance, and automatic replies can combine keywords to reply to customer-related questions. AI intelligent reply can understand the enterprise's business through learning and quickly give answers based on the enterprise's business.
The system integrates mainstream translation engines and can automatically switch languages, instantly breaking down the language barriers in cross-border communication. There is a company that exports cross-border sales machinery. In the past, it lost some customers from the Middle East because it did not respond to customer inquiries in time and because of the language barrier. After using SalesEpoch, the smart reply function shortens the average response time to customer inquiries to less than 1 minute, and the real-time translation function makes communication particularly smooth. Customer satisfaction immediately improved. Not only were the orders from old customers stable, but also new customers were attracted due to good reputation, and customer resources were increasing.
4. Risk control sensitive word monitoring to avoid customer data leakage
For individual one-on-one or group chats, SalesEpoch is equipped with risk control sensitive word monitoring, which can provide timely warnings or kick out group members to nip problems in the bud, allowing corporate customer data to be stably stored in the corporate SCRM platform.
SalesEpoch - overseas WhatsApp customer management tool. Powerful data retention allows companies to completely retain customer data without fear of account risks and personnel changes; accurately understand customer needs to achieve personalized services; communicate efficiently to break language barriers; and monitor sensitive words to prevent data leakage, helping companies protect overseas customer resources in an all-round way.
