Everyone said: It smells so good!
In the process of WhatsApp customer marketing management, there are always ups and downs... These problems include but are not limited to:
- WhatsApp registration and multi-account access issues;
- WhatsApp customer communication and interactive translation;
- WhatsApp group chat content marketing and group management;
- WhatsApp data storage and data desensitization;
- WhatsApp batch marketing and batch communication;
- WhatsApp customer portraits, refined labels, etc.
SocialEpochWhatsApp marketing black technology represents these problems: take care of them all!
01Basic question: registration + multi-account access
WhatsApp officially supports two accounts. If you need more accounts, you will generally have these options: 1. Multi-device: Multi-device is a classic multi-account access method. However, using it will increase the hardware cost, and switching communication will be cumbersome and cumbersome. Now it has been gradually replaced by the multi-account access system.
2. System multi-account access: WSSalesEpoch, the black technology of SocialEpoch developed based on the original ecosystem of WhatsApp, implements multi-account access design. Generally, a client can have ten multi-account accesses. If necessary, the number of multi-account accesses can be increased. Whether it is customer service reception or active marketing, there is no need to switch back and forth between multiple devices and multiple accounts, and responses to customer data are faster and more timely.
Registration is also a common usage problem. SocialEpoch's solution to this problem is to directly provide accounts for customers to use. The previous complex registration, receiving verification codes, account warming and other links are all solved. Customers only need to focus on retrieving accounts for use.
02WS information two-way translation
In the two official WhatsApp apps, customer data does not support direct translation. Therefore, many customers have to adopt the communication method of receiving customer data-copying it to a translator-translating it-understanding the customer data-editing the reply-translating-copying it to WhatsApp-sending it to the customer. After a brief operation, the customer had already run away before we even got to the main point.
In this regard, the SalesEpoch system directly embeds multiple translators internally to realize instant translation of customer data. After the customer data is sent, it will be directly translated into the target language. Information entered in the reply box will be directly translated into the customer's language and sent. True two-way translation does not delay even one second.
Black Technology has multiple built-in translation engines that can be switched freely to meet various needs for two-way translation.
03Group batch marketing and automatic management
In the B2C marketing process, group marketing is a relatively common transaction conversion scenario. Communicating directly with customers in the group is not only beneficial to customer activity and brand interaction, but also can guide customers to buy more, repurchase and recommend more under the stimulation of the group chat atmosphere.
The traditional manual one-to-many social marketing and community management method will cause confusion in the group chat content and various irrelevant or advertising information when a large number of customers are imported in batches, affecting the normal transformation and communication of the enterprise. The WSSalesEpoch system is equipped with automatic message sending and customer management for customer group chats. According to the community rules, group members can be automatically reminded to pay attention to group rules or kicked out of the group directly to maintain the ideal atmosphere of corporate group chats.
04Customer data desensitization and preservation
Customer data is the core asset of enterprises and sales. If it is intercepted or taken away by others, it will definitely cause heavy losses. In the process of using official WhatsApp, it is inevitably accompanied by problems such as account suspension, customer data loss, and difficulty in handing over the data of resigned customers.
Through SocialEpoch's black technology, customer data can be desensitized, and customer accounts and communication information can be saved. In the event of account suspension or employee resignation, historical data will not be lost, and customer data can also be inherited and saved, ensuring that corporate customer data and data assets are not exposed.
In addition, you can also create rich portrait tags based on customer data, which facilitates sales and operations to output targeted products and services to customers and improves the possibility of closing transactions.
05Batch marketing and interaction
When faced with historical customer data or third-party data, companies have to borrow batch marketing methods. In this process, companies need to follow up on target data one by one, screen potential potential customers, and then follow up one by one.
WS officially does not support batch import communication, but after accessing SocialEpoch black technology, companies can design batch customer data and various information imports, batch communication with customers, quick reply techniques, and automatic replies.
SocialEpochWS service opens up the account + the entire system process, more functions, and private message unlocking.
