The vast global expansion cross-border sales road seems to outsiders to be communicating in an international atmosphere of transactions in different languages. In fact, for cross-border sellers, the inner sadness is never easy for outsiders to understand: language communication barriers, the hardship of jet lag, the differences in cultural customs of different countries, the annoyance of missing orders due to delayed responses... are all the big mountains that stand between cross-border sellers and the completion of orders.
Language barrier = bad cross-border sales?
If you learn English well, you won’t be afraid of traveling around the world? NO, you may not guarantee that your customers are speakers of other languages.
My friend Xiao H is a salesperson at an international clothing trading company. While chatting, she couldn't help complaining about the troubles of communicating with customers: last time an Indy customer came, she had to open the chat interface and the translation interface at the same time. View customer data, translate one sentence, translate one sentence and reply to one sentence, and switch back and forth between the two interfaces. The cumbersome process, the difficulty of communication, and the slow response made her feel disgusted. At the end, the customer expressed his understanding and the order was successfully completed.
But another colleague of hers was not so lucky. Due to poor language communication, the loss of customers affected her performance. She was criticized by the leader for this, and she personally felt extremely wronged.
If a customer sends a message in the middle of the night, will you reply or not?
After a hard day's work, I'm about to go to bed and have a good rest. Suddenly, a customer sends me a message. Do you want to reply or not?
If you go back, you will definitely not be able to rest, and your body will be unable to bear it in the long run; if you don't go back, you will miss the best opportunity to communicate with customers, and orders and performance will just disappear.
Cross-border sellers are eager to be on duty 24 hours a day without closing.
The customer relationship lasted for more than half a year, but my account was blocked accidentally.
In China, if it is not to communicate with customers, how many people will use WhatsApp, Instagram, Facebook and other foreign social software like WeChat for a long time?
The account is warming for a thousand days, and the number is used for a while. When adding customer friends and publishing various product information to customers, there is no guarantee that they will not be targeted by the platform, labeled with advertisements and account abnormalities, or even directly blocked. In this letter, all customer data was lost, and all the hard work was reduced to fetching water from a bamboo basket, directly blocking the "survival path" of cross-border sellers.
I am afraid that customer data will be lost, and I dare not clear it even if my phone is stuck.
I believe many salespeople have this experience. After using a mobile phone for a long time and taking up too much memory, the phone will become stuck and it will take a long time to type. Obviously the chat history takes up a lot of memory, but I don't dare to delete a word.
Cross-border sellers, you can obviously have unlimited freedom, but you are stuck because of these small software and hardware problems.
Send the information for A to B, and send the information for B to C
Sending the wrong information is common, but sending the wrong information to customers can be embarrassing. Not only inadvertently disturbing customers, it can also easily reveal your "unprofessionalism", affect the customer's good impression of you, and even delay business.
"But there are several Jacks and Toms in my WhatsApp. How can I, a foreigner with prosopagnosia, remember who is who?"
Cross-border sellers have so many worries. Is there really no solution?
————I am the dividing line that solves your troubles————
There is no such thing as easy in the world of cross-border sellers, but in many cases problems are not inevitable. Here, we recommend a very useful cross-border sellersWhatsApp marketing tool:
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For example, language communication barriers: it is WhatsApp SCRM, a social customer management tool developed based on the WhatsApp ecosystem. After logging in, it not only allows you to manage multiple WhatsApp accounts with one interface, but also completes tasks on the chat interface.Real-time one-click translation, no need to copy and switch back and forth between the chat interface and the translation interface.
It has a rich range of language categories, and the system is directly connected to the Google Translate database. The full range of translation languages and rich language vocabulary will save you from worries.
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If you are worried about missing out on customers if you don’t reply to messages in time, there is a function called automatic reply, which you can also have. Can be set in the backgroundSmart quick reply, to ensure that customers will respond to greetings. MoreSmart automatic reply, match targeted answers to customer questions, and provide you with customized and more humane response settings.
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With this black technology, you are not afraid of account suspension. (Yes, I have the strength at home, and the editor has the confidence to speak!) Use it, whether on a computer or a mobile phone, you canWhatsApp account multi-account access, the number of multi-account access accounts at one time is up to 10, which can meet the usage needs of 99% of cross-border sellers. It doesn't matter that this account has been blocked, backstageOne-click seat transfer, all customer notes and chat records are transferred to the account with one click, and cross-border sellers no longer have to worry about account suspension.
Of course, if you belong to the 1% and 10 accounts are not enough, you are more welcome to contact us for one-to-one customized development. You can have multi-account access no matter how many accounts you have. The programmer said it is so easy!
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What’s more, with this magical tool, customer chat records can beReal-time cloud backup and one-click export, customer data is not afraid of being lost; there are also customized label attribute settings, and customer gender, age, nationality, hobbies, precautions, etc. can all be noted one by one.Accurate user portraitNot a problem. In this way, you don’t have to worry about sending the wrong message even if all your WhatsApp friends are named Tom.
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And there's more, you can log into its backend to:
- View visual data to facilitate analysis, summary, and optimization strategies;
- Encrypt the phone number on the PC so that customer data is not leaked;
- Import address books and work orders in batches to simplify the process and improve efficiency;
- Backend organizational structure design and agent management facilitate efficient management;
- ...The programmer brother said that the function is still under testing.
In short, this is an artifact that helps cross-border sellers work efficiently. It does what you want and eliminates your worries. It will encourage you along the way to global expansion, shielding you from wind and rain, protecting you and keeping you warm. Its functions are so powerful that they cannot be described in one article. Ask what its name is, that is:
SocialEpoch WhatsApp SCRM
SocialEpoch WhatsApp SCRM
SocialEpoch WhatsApp SCRM
In short, this is a tool that helps cross-border sellers make overseas social marketing more worry-free and convenient, and the version functions are still being continuously updated and improved.
