2021 is a year full of challenges and opportunities for international trading companies. From an international perspective, the epidemic has not been controlled as imagined, and mutated viruses have even appeared in many places overseas. On the other hand, economic recovery in Europe and the United States is unlikely, and the impact of international trade protectionism and trade frictions still exists.
How to maintain increment in such an environment is a question worth pondering.
As the saying goes, before fighting against external forces, you must first settle within. Today we will talk about how to useWhatsApp to manage internal employees。
As we all know, the simple process of cross-border sales is as follows:
The customer places an order and signs a purchase contract - the customer pays the full price or part of the deposit in advance according to the contract - the factory arranges the production of the goods - after the production of the goods is completed, and on the premise that the customer pays the full payment, the goods are packaged and shipped according to the contract requirements - after the goods are shipped, customs clearance materials are prepared and sent to the customer according to the customer's requirements - for export goods, arrangements are made to apply for export tax rebates.
As can be seen from the above, many processes require in-depth communication between salespeople and customers, and this communication process cannot be tracked. If the process cannot be tracked, the results will be uncontrollable. It can range from wrong documents to incorrect goods. More importantly, the salesmen directly took away the customers and skipped orders, causing heavy losses to the cross-border sales bosses.
Many people will say that we have corporate emails, and the emails are trackable. No way? It’s 2021, are you still using email?
It goes without saying that everyone knows that the time it takes to open an IM tool is many times longer than that of opening an email.
Now that the global epidemic has prevented international trading companies from going abroad to visit customers, and customers are unable to attend exhibitions, using IM tools to communicate with customers online will make placing orders a normal occurrence.
So someone wants to ask, what does what you mentioned above have to do with WhatsApp? Why should I choose WhatApp? Isn’t it better if I choose Skype, Line, or Zalo? Overseas, WhatsApp is the most used IM tool in the world, and for most countries it has the same status as domestic WeChat.
Now that we are talking about WeChat, if you are smart, you must have thought that the management methods of domestic WeCom can be copied to WhatsApp, but this is only half right, because WhatsApp does not have as complete functions as WeCom.
So the question is, how to achieve management?
First of all, you need to prepare some work mobile phones. The company will register a WhatsApp account and distribute it to the salespersons.SocialEpochWhatsApp SCRMThe system manages them uniformly, and this system integrates a variety of powerful practical functions:
Data backup: Administrators can check the background chat data at any time, so that villains who steal customer data have nowhere to hide. Review the chat skills and empower the sales team. There is no need to worry about performance growth. The workload is traceable, leaving no fish for those who want to fish.
Friends who want to know more detailsfollow me, learn more cross-border sales industry knowledge together!
