01 WhatsApp—overseas version of WeChat
For those engaged in cross-border sales/cross-border e-commerce, no matter whether the initial contact with the other party is through email/phone or Tik Tok/Instagram and other platforms, the final ending will basically be: add a WhatsApp!
Thanks to its huge 2.5 billion users, broad coverage, and simple and lightweight user experience... WhatsApp has become an in-demand application for cross-border sales and cross-border people. It is also referred to as the overseas version of WeChat by us.
But, there are also many problems when using WhatsApp, such as:account suspension!Account suspension occurs every three days. The reason is naturally that many people’s WhatsApp accounts have too many traces of marketing, frequently switch accounts, switch login devices, and add too many friends to groups in a short period of time. Therefore, we have always emphasized multiple account reserves and account warming.
For example:Information replies are slow, or the reply results are biased, unstandardized and inconsistent.. Mainly due to differences in language environment and localization, non-standard responses are caused, as well as issues such as untimely responses caused by time differences.
For example:Unable to perform good customer classification operations, reach batches, send product information, etc.. It’s not easy for people to cross borders, but how can these small problems block the way forward for global expansion, so SocialEpoch’s Wachat is here!
02 Wachat——Solve the above N problems
Let me introduce our Wachat: a customer management tool independently developed based on the WhatsApp ecosystem, which can be downloaded, logged in and used through the mobile phone. In other words, you can log in to your WhatsApp account directly within Wachat, either the personal or commercial version, and achieve these with its native functions:
Cloud control multi-account access
Log in to up to five WhatsApp accounts at the same time. For those cross-border people who need multi-account marketing and account warming, the probability and risk of account suspension can be greatly avoided. Of course, the significance of multi-account access is not only the convenience of use, but also the reduction of hardware costs for cross-border people. In other words, after using Wachat, the hardware cost of at least tens of thousands of mobile phones is directly reduced to 0.
Tip: If combined with our free diversion packageFree tool diversion treasure (equivalent to adding friends or joining a group live code), which can avoid problems such as single account being blocked and traffic failure. Wachat + diversion treasure, whoever uses cross-border sellers will enjoy it!
Batch reach
In other words, it means publishing messages in batches to reach customers. This function is relatively needed. After all, it can save everyone a lot of time and energy when maintaining customer relationships, promoting events, and reaching categories.
Customer management & adding tags
By creating various labels, customers can be given a unique and differentiated identity. These tags are intuitively displayed on the conversation list page, making it easy for everyone to easily correspond to the corresponding customer identity; you can also find all customers under the same category on the tag page, which facilitates type and hierarchical customer management.
Let me just say this: This function is far more than just the management of overseas customers. For some cross-border companies with overseas teams or distributors, it is also applicable to the management of overseas teams.
Quick reply
To put it simply, you just need to copy the prepared responses to Wachat one by one. You can also manage your responses here. With quick replies, everyone's efficiency in replying to customers will be greatly improved, and cross-border merchants can also control the uniformity and standards of customer service staff.
Let’s talk about a successful case of one of our customers. Their language content has high professionalization and localization requirements, so the company hired an external translation expert to form a high-standard vocabulary library for common Q&A. One-time entry enables efficient communication between employees and customers.
automatic reply
Automatic reply is to perform full or half matching based on the keywords in the customer data to realize automatic reply to the customer data. Combined with quick reply techniques, it can improve employee chat efficiency and customer experience, and can even help companies communicate efficiently with customers in areas with large time differences to avoid poor customer experience without responses to customer messages.
Cloud store issuance of orders
All efforts are aimed at making profits from transactions. Although WhatsApp business has the function of product display, many people use personal accounts. After logging in to Wachat, whether it is a personal account or a business account, you can add product information in the cloud store and issue orders (send product information) with one click, doubling the order efficiency.
Summary：
With Wachat, you canCloud control multi-account access, batch access, hierarchical management, quick reply, automatic reply, cloud store order issuanceWait, global expansion WhatsApp marketing work is reduced and efficiency doubled!
03 Highlights: Wachat is free, free, and free
Things to note before downloading:
1. Prepare your Android phone, prepare your Android phone, prepare your Android phone!
2. After scanning the following QR code to enter the link, please download after opening the browser! Please download after opening the browser! Please download after opening the browser!
3. Please look at the first two items. Important things are said three times.
No tricks free download link：
