WhatsApp SCRMowned-channel operations Bao is a customer management system SCRM independently developed by SocialEpoch based on the WhatsApp ecosystem. The front-end empowers sales, making customer marketing efficient and convenient; the back-end empowers enterprises, and sales synergy reduces costs and increases efficiency.
It can be said that WhatsApp SCRMowned-channel operations can achieve:
- Efficient social links between cross-border enterprises and customers to achieve real-time online direct contact with customers;
- The enterprise empowers employees, collaborates with internal marketing, and improves the digital marketing capabilities and agile marketing capabilities of cross-border enterprises;
- Owned channel connection and interactive marketing capabilities between employees and users enable us to accurately grasp business opportunities and close deals based on social connections.
Specific functions of WhatsApp SCRMowned-channel operations:
- Empower customer marketing
WhatsApp cloud control multi-account accessClient and mobile cloud control multi-account access to achieve efficient social traffic drainage. One agent can manage multiple WA accounts at the same time.
Real-time one-click translationAccurate translation is achieved, the operation is simple and editable, and it is easy to complete zero-distance communication with customers.
Smart automatic replyThe editable knowledge base forms a chatbot that can respond quickly and automatically. It can reply directly based on keywords, which is more convenient and improves work efficiency.
Personalized quick replyThe editable phrase library can set quick replies according to personalized needs, avoiding repeated answers to the same questions, making customer communication more convenient and efficient.
Accurate user portraitIt has rich user portraits, combines with WhatsApp BIZ’s tag system to realize sales marketing funnel, and tag data is backed up in the cloud in real time.
Batch import of work orders + one-click bulk messagingImport customer WhatsApp numbers in batches, initiate conversations with strangers on PC, etc.
Smart group chat active communityIntelligent group chat management, improve communication efficiency, guide discussion enthusiasm, create a group chat atmosphere, control the group chat rhythm, and provide strong assistance for group marketing.
Collaborative follow-up by multiple peopleRealize the collaborative follow-up of multiple people from the same user, better realize ABM - collaborative marketing of target customers, and achieve more efficient information exchange within the enterprise.
User journey displayReal-time shared user journey display and follow-up enables sales to understand customer data in a timely manner and accurately grasp user needs and business opportunities.
- Empowering internal collaboration within the enterprise
Backend data reportFollower statistics, agent ranking of followers, number of messages sent, and online time are all displayed.
Organizational structure agent authority managementSet up different departments and roles to implement agent authority management.
Client data desensitizationThe PC client has a phone number encryption function, which can protect customer assets and prevent fake orders.
Account migration and one-click transferRealize resignation inheritance and quickly solve the problem of account suspension resource loss and user inheritance problem when personnel leave.
Sensitive word risk control monitoringCustomize sensitive word monitoring through backend management to avoid pornographic, gambling and drug topics, making global expansion business more compliant and safer; ensuring corporate asset security and customer experience.
One-click export of chat backupAvoid the loss of important communication information caused by account suspension and message cleaning.
Build CDP customer data platformBy building the enterprise's CDP (Customer Data Platform) customer data platform, we help cross-border enterprises conduct customer data record analysis and realize refined and digital operations of cross-border enterprises.
- Latest big features
Distributed multi-cluster potential cloud mining serviceIt can support the export and download of mining data/import into the system/agent address book to quickly establish chat sessions, etc., effectively helping cross-border enterprises to attract customer acquisition. If you are worried that WhatsApp will have no customers or traffic, hurry up and try the potential cloud mining service!
This feature will be officially released at 9 a.m. on April 9th!
