When walking in the workplace, one operation is very important:backup！
A recent real case of customer consultation: A cross-border e-commerce company held a small traffic-draining activity and directed customers to the customer service WhatsApp account for follow-up. I don’t know whether it was because too many people were added in a short period of time or because of other operational errors. As the activity came to an end, the account was actually blocked!
Writing emails, making representations, and all kinds of folk remedies and "black techniques" are useless. After a hard-working event, the customer resources accumulated with great difficulty have turned into flowers in the mirror and moon in the water.
This kind of cross-border sales tragedy happens from time to time, especially for domestic cross-border partners. attributed toDifferences in region, language, policies, regulations and customs and cultures, everyone cannot understand foreign social software such as WhatsApp, Facebook, and Instagram as well as WeChat and Weibo. What's more, as familiar as Shuangwei, there are many people who have been account suspended.
Below, I will share with youTwo WhatsApp-related cross-border sales customer resource loss prevention/backup tips：
Method 1: WhatsApp customer diversion
It is equivalent to adding a friend live code, using one link to divert customers to multiple WhatsApp accounts without any sense. If it is really blocked, only the customer resources subject to account suspension will be lost, which greatly reduces the problem of customer resource loss caused by account suspension. The characteristic of this method is thatFree to use, no money requiredOh.
Portal:http://WhatsAppjiayoubao
Method 2: Retrieve account suspension customer data through WhatsApp SCRM
Using WhatsApp SCRM, the customer data of all agent accounts will be backed up in the cloud. If the A account under the same agent is blocked, A customer resources can be transferred to any account B, C, D, or E in the background with one click, and the customer data will not be lost. Features of WhatsApp SCRM areSupport customer data backup and resource transfer。
Portal:WhatsApp SCRM
